Refund Policy
Refund Policy
dekhosathi.com – Matrimony Service Provider
This Refund Policy explains the terms under which refunds are processed for services provided by dekhosathi.com.
1. Refund Eligibility (30 Days Policy)
Users are eligible to request a refund within 30 days from the date of payment.
Refund requests made after 30 days from the payment date will not be accepted.
2. Applicable Services
Refunds are applicable only to paid membership or paid services offered on dekhosathi.com.
Free services are not eligible for refunds.
3. Conditions for Refund
A refund may be considered under the following conditions:
The paid service was not activated or delivered properly.
Technical issues from our side prevented access to the paid service.
Duplicate payment was made accidentally.
Refunds will not be provided if:
The user has actively used the paid service.
The refund request is based on dissatisfaction with match results or responses.
Incorrect information was provided by the user.
4. Refund Request Process
To request a refund, users must:
Contact our support team within 30 days of payment.
Provide registered email ID, contact number, payment details, and reason for refund.
Refund requests can be sent via email or phone.
5. Refund Processing Time
Approved refunds will be processed within 7–10 working days.
The refunded amount will be credited to the original payment method used.
6. Cancellation Policy
Users may cancel their paid membership at any time.
Cancellation does not automatically guarantee a refund unless it meets the refund conditions mentioned above.
7. Changes to Refund Policy
dekhosathi.com reserves the right to modify this Refund Policy at any time.
Any changes will be effective immediately upon posting on the website.
8. Contact Information
For refund-related queries, please contact:
Address: Word no 13 Rawatsar district Hanumangarh Rajasthan pincode 335524 Rajasthan, india
Email: support@dekhosathi.com
Contact No.: 7014354986, 9782101738
Note: This Refund Policy is a general draft for a matrimonial website. Legal consultation is recommended for full compliance with applicable laws.